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Returns

At Blue Ridge Rags, we stand behind the quality of our custom western wear. However, we understand that sometimes things aren't quite right. Here's our approach to returns:

 

Custom Orders: Given the personalized nature of our products, we cannot accept returns on custom designs unless there's a manufacturing defect. Please inspect your items upon receipt and notify us within 7 days if you spot any issues.

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Standard Items: For non-custom items, returns are accepted within 7 days of delivery, provided the items are unworn, in original condition, and with all tags attached.

 

Exchanges: If you need a different size or style, we're happy to exchange your purchase for another item of equal value. Please contact us within  7 days of receiving your order.

 

Return Shipping: Returns are at the customer's expense unless the return is due to our error.

 

Refunds: Once we receive and inspect your return, we'll notify you about the status of your refund. Refunds are processed to the original method of payment within 30 days.

 

Exceptions: Items that have been altered, used, or damaged post-delivery cannot be returned. For any return or exchange, please contact us at brrqueenclothes@gmail.com

 

We strive to make the process as smooth as possible, ensuring you're satisfied with your western wear experience. Remember, each piece is made with care, and we hope it fits into your lifestyle perfectly.

 

 

 

 

 

Custom Work

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Measurements: All measurements must be received in full within 30 days. To ensure accuracy and efficiency, please do not submit the form until all measurements are complete. This practice helps avoid the challenge of tracking multiple partial submissions via email or messages, ensuring that when it's time to create your garment, all necessary measurements are correct and readily available.

 

Completion Timeframe:The typical turnaround time for custom orders is between 30 to 60 days from the receipt of measurements. However, this can vary depending on the season. Please contact me to discuss your specific deadline to ensure it aligns with my production schedule.

 

Alterations: Garments are tailored based on the measurements you provide. I am not liable for inaccuracies in the measurements submitted. If alterations are required, please notify me within 7 days of receiving your garment. For free alterations, the garment must be returned within 30 days, provided your measurements have not changed. After this 30-day period, a $50 fee for alterations, plus shipping costs, will apply for any items returned for modifications.

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